Refund Policy

Refund Policy updated: 9th May 2020

Our Refund Policy complies with Australian Consumer Law and the guidelines outlined by the Australian Competition & Consumer Commission.

You are entitled to your choice of refund, replacement (if available) or a similarly valued product if there are:

  • major problems with the product you have received
  • major failures to comply with a consumer guarantee, cannot be fixed or is uneconomical to repair

If you have a minor problem with a product, Lakeside Mobility reserves the right to offer repair, exchange or credit depending on the circumstances. You will be eligible for this offer if the:

  • item is faulty
  • item delivered to you is damaged
  • incorrect item was delivered

We cannot offer a refund, repair, exchange or credit if, under the following circumstances:

  • you change your mind once the item has been purchased
  • damage the goods through misuse
  • had a defect drawn to your attention prior to purchase (e.g. goods labelled as second-hand with faults clearly marked)
  • you purchased the items without taking advice from our sales advisors or your therapist
  • if a product was specifically recommended by your therapist (if under these circumstances you are not satisfied, please contact your therapist as we take our direction from them)
  • you do not have proof of purchase (please keep your receipt as proof of purchase)
  • the item is no longer required or your personal circumstances have changed since the date of purchase, making the item irrelevant or unusable
  • you purchase an item for someone else, and that person determines the item is not suitable once they receive the product, unless the item is faulty – this is considered a change of mind

A 15% restocking plus collection fee will be applied for returned items.