Lakeside Mobility is always looking for dynamic people to join our team.

Get in touch if you would like to register an expression of interest.

EOI – Showroom Consultant

We often advertise for Showroom Consultants. If you are interested in this role please send in an EOI.

About the business and the role

We are a family owned and operated company with a proven history and reputation as one of the Sunshine Coast’s leading suppliers of medical and in-home aids to assist people with disability, mobility impairments or the aged.

Our core focus is helping individuals to be as independent and mobile as possible in their home, residential care or health facility. Our focus is underpinned by our values of Integrity, Respect, Leadership, Passion and Accountability.

This role requires an empathetic, professional with exceptional customer service who has the drive to grow and enhance our brand!

The ideal candidate will be an individual that is compassionate and highly versatile. You will be hands on and have outstanding problem-solving skills. You will be able to ensure customers receive an exceptional end to end experience each and every time.

  • Hours of work are from 8.30am – 4.30pm Monday to Friday and 9.00 – 12.00 one Saturday morning per month.
  • Applicants will be required to undertake a National Police Check and various industry regulated Vaccinations.

Job tasks and responsibilities

  • Deliver excellence in customer service to actively promote sales of products and services
  • Adopt our person centered approach when interacting with all clients
  • Strong administration skills- someone who can prioritise, document and track all calls and queries to ensure complete resolution
  • Provide specialist product knowledge and advice to offer solutions and choice
  • Liaise and work closely with Occupational Therapists, medical professionals, clients and family members to provide solutions to client needs
  • An ability to manage opportunities across different platforms, instore, online or on the phone
  • Develop an understanding of various funding bodies including DVA and NDIS to support clients in purchasing equipment
  • Operate Point of Sale
  • Process all orders and correspondence in a timely manner
  • Generate invoices
  • Use a range of computer programs including Microsoft Office
  • Co-ordinate delivery schedules and follow ups
  • Clean and stock the showroom
  • Undertake training as required and other duties as directed

Selection Criteria

  • Friendly, energetic, empathetic and client focused attitude
  • Experience in customer service/ retail sales and administration
  • Intermediate computer skills with experience in Microsoft Office suite
  • Ability to work with minimal supervision and/or direction
  • Ability to quickly learn product knowledge to offer people solutions
  • Ability to work closely with a variety of people including clients, family members and medical professionals
  • Ability to work under pressure to meet deadlines
  • Excellent written and verbal communication skills
  • Excellent interpersonal skills with the ability to liaise effectively with both internal and external contacts
  • Willingness to undertake National Police Check
  • Experience in working with people living with a disability or the aged is considered desirable