Privacy Policy

Privacy Policy updated: 3rd September 2019

Who we are and contact details

Our website address is

  • 2/1 Metier Linkway, Birtinya QLD 4575, Australia
  • ABN: 45 714 349 708
  • Email:
  • Contact Person: Business Development Manager

We respect your privacy

We want to maintain your confidence in our handling of any data and information that is collected during your visit to our website.  We have developed and provided this policy to inform you of our practices and policies regarding the collection, use, maintenance and disclosure of your personal data and information; and your rights in relation to accessing the personal information we collect and hold about you.  We are committed to providing you with adequate information, so you can make an informed decision whether to visit our website and whether you wish to voluntarily provide any personal data or information, e.g. your name, email address, telephone number etc.  Our Privacy Policy is described in the following sections:

Contact forms

Personal data, such as name, phone number, and email is captured when someone submits via our contact form.  We do not keep this information beyond the immediate and expected requirement for responding to queries and/or feedback.  The information submitted through our contact form is not used for marketing purposes.


“Cookies” are small data files that are written to and stored on your hard drive when you visit a website.  They do not read files on your hard drive.  We and our third-party service providers use cookies and similar technologies to collect information about, and relevant to, your usage of the website. Cookies are small text files that are stored on your computer when you visit the website. It is standard practice to use cookies to make your experience better when using a website.

We use the following categories of cookies and similar technologies on this website:

  • Strictly necessary cookies: These cookies are essential to enable you to move around the website and use its features. Without these cookies, services you have asked for (such as remembering your login details or the items you placed in your basket) cannot be provided.
  • Analytics cookies: These cookies collect information about how you use the website, for instance which pages you go to most often, what searches you perform and if you get error messages from web pages. Information these cookies collect can be used to improve how the website works.
  • Security cookies: These cookies form part of our security features, for example, by helping us detect malicious activity or violations of our terms of use.
  • Social media cookies: These cookies allow you to share your activity on the website on social media such as Facebook. These cookies are not within our control. Please refer to the privacy policies of the social networks in question for information regarding how their cookies work.

When you visit the website for the first time (and periodically after that), we will request your consent to the setting of all cookies other than strictly necessary cookies.

You can delete existing cookies and disable some or all types of cookies in future if you wish. To disable some or all types of cookies, you will have to change the settings on your browser. If you change your mind, you can enable cookies again at any time. Disabling cookies on your browser may stop the website from working properly.

To find out more about cookies please visit

Log Files

We also review data and information contained in log files located on our web server, which record the date and time of each visit to our website, the user’s IP address, the referring IP address or domain (prior website visited) and the files viewed on our website (including HTML pages, graphics etc.).  We use the log file information to analyse data in the aggregate to determine the trends and usage of our site.  We cannot correlate the log data to identify specific users.  We do not and will not, disclose, sell, rent or share any information derived from log files to any third parties other than to Affiliates, or as otherwise stated in this Privacy Policy.

Voluntarily Provided Information

If you register for a service through our website, respond to a request for information or make any other online request of us, you will be voluntarily providing personally identifiable information.  If you do not agree with this Privacy Policy, we ask that you please do not provide the requested information. You may nevertheless continue to use most of our website, subject, however, to the collection of information through cookies and log files as discussed above. If you have previously provided personally identifiable information by registration through our website, you may request to be removed from our active database of mailing lists (see the discussion below).

Voluntarily provided information is used to send you announcements of new products, updates, and promotional information, as well as to provide the services or goods that you request and give you better customer service. We share personally identifiable information with our Affiliates, as well as with our third-party business partners, sales representatives and distributors (collectively, “Partners”) who may provide the requested goods or services to you directly or otherwise contact you directly. Moreover, we rely on various third-party service companies (“Service Companies”) to provide certain services for which it is necessary to provide users’ personally identifiable information.

We do not, and will not, disclose, sell, rent or share any personally identifiable information received as a result of enrolment, registrations or e-commerce transactions on our website with any third parties, other than our Affiliates, Partners, Service Companies, or as otherwise stated in this Privacy Policy.

Please note that although we may seek to require that Affiliates, Partners, and Service Companies use information regarding our users only in the ways permitted by this Privacy Policy, we do not control and are not responsible for their privacy practices, or those of any other party.

Collection of Data & Information by our ISP

Our Internet Service Provider (ISP) also collects certain information about your visit. It is the same information contained in a log file that we collect and analyse, i.e., the date and time of the visit, the user’s IP (internet protocol) address, the referring IP address or domain, and the files viewed on our website (including HTML pages, graphics, etc.). In addition, our ISP has access to back-up files containing the personally identifiable information that you voluntarily provide (even if your input fails). The ISP does not disclose, share, release, publish, disseminate, rent, or sell any personally identifiable information to any third parties, but does use the log files to analyse data in an aggregate form, which is not personally identifiable information.


We maintain and review email correspondence that you send to us.  We will use (and maintain in a file specific to you) the personally identifiable information disclosed in the email.  As such correspondence contains information that is not transmitted through the operation of our website, it is not subject to the terms of this Privacy Policy.

Information from a referral

We may collect personal information from people who are not customers of our business but who are disclosing information in their official capacity as primary caregiver/hospital staff/therapists, to access our website, goods or services on behalf of that individual.

Where possible, we will attempt to collect information directly from an individual and will generally explain why we are collecting it, who we give it to and how we will use or disclose it.

Required Disclosures of Data and Information

In addition to disclosures to our Affiliates, Partners, and Service Companies, and regardless of anything in this Privacy Policy to the contrary, we may disclose personally identifiable information, with or without prior notice to you, when we believe that the law requires it, in response to subpoenas or at the demand of governmental agencies, to protect our systems or business, to protect other visitors to the website, or to respond to an emergency. If you partake, or we reasonably suspect you of partaking in any illegal activity we may also disclose your personally identifiable information, even without a subpoena, warrant or court order. We may also make disclosures of your personally identifiable information with your affirmative consent.

Maintenance & Transmission of Data and Information

Although we use reasonable efforts to maintain the privacy of your personally identifiable data and information, due to technological limitations, and the risk of unlawful interceptions and accessing of transmissions and/or data, we cannot completely assure you, and you should not expect, that your personally identifiable data and information, and any other electronically communicated information, will be absolutely confidential.

For all e-commerce transactions, we use industry-standard commercial encryption technology to protect the data and information that you transmit to us via our website. Although this technology is not flawless, we believe that it provides reasonable protection for your data and information. We will endeavour to update our protective devices as encryption technology develops further.

Once received, personally identifiable information is protected from outside our site by “firewalls,” and access within our site is generally limited to the sales, marketing, and information technology departments. We also seek to require our Affiliates, Partners and Service Companies to exercise reasonable efforts to maintain the confidentiality of your information.

Your Right to Review and Modify Data and Information

You have the right, at any time, to review and/or modify any of your personally identifiable information that you provide during registration, or any other voluntarily provided information. You may also remove yourself from our active databases of email lists. To do so, you should send an email to our email address requesting that (a) we provide a copy of your profile of personally identifiable information, (b) we update or modify certain personally identifiable information, or (c) you be removed from our databases of active email lists. We will endeavour to comply with your request as soon as reasonably possible. To protect your confidentiality, we can only send a requested profile to the email address listed in the profile. In any event, our back-up files will maintain copies of your personally identifiable information.  We reserve the right to contact former customers or users of the website from time to time.

Users Under 18

This website is not directed at persons under the age of 18.  If you are younger than 18, please do not provide any personally identifiable information in connection with your use of the website.


We reserve the right to transfer any and all information we collect from our visitors to a third party in the event that we sell, or transfer substantially all of our assets related to the website to such third party.

Changes to this Privacy Policy

Due to changing technological and marketing demands, we must reserve the right to change our policies regarding the privacy of your personally identifiable information in the future. If that happens, we will endeavour to promptly update this Privacy Policy. We may also attempt to provide a message to our customers whose email addresses we have, in conformity with this Privacy Policy, advising of any such change(s). Your continued use of the website following changes to this policy will indicate that you accept the changes.


We use Google Analytics in order to collect analysis data.  You can view Google Analytics Terms of Service here.

Who we share your data with

We use some integrated third party providers who we share site data with, such as Woocommerce.  Please refer to each provider’s Privacy Policy for more information.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.